Level 2 User & Network Support Technician

Highlights

PSB Boisjoli is an accounting firm dedicated to meeting the financial needs of SMEs. We share our clients’ entrepreneurial values and work directly with them to provide creative solutions and offer tailored, practical advice, directly contributing to their success.

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Company Profile

Located in Montreal, PSB Boisjoli is one of Quebec’s leading accounting firms, with a team of over 200 people. The Firm values an approach based on mutual support and teamwork amongst Partners and team members. It also offers a competitive salary and benefits as well as a stimulating working environment that fosters professional growth.

PSB Boisjoli is currently seeking a Level 2 User and Network Support Technician. This position entails working with IT professionals as well as various client users at all levels.

Responsibilities

The qualifying candidate will perform the following, amongst others:

  • Analyze and resolves end user hardware and software computer problems in a timely and accurate fashion, and provides end user training where required.
  • Prepare and install new end user systems.
  • Create and maintain an active PC maintenance schedule for all end user systems.
  • Ensure the stable operation of the in-house computer network and all connected PCs and peripherals, including assisting in installing, configuring, maintaining, supporting, and optimizing all corporate hardware and, software.
  • Assist with testing new custom hardware units and software products;
  • Assist the IT Support team with hardware installations and troubleshooting.
  • Work with the IT Support team to create procedures, documentation, and train staff when required.

This role will be in a fast-paced environment and the candidate is expected to become self-sufficient within 6 months.

Qualifications

  • Ability to write and speak French and English.
  • Post-secondary education in administration.
  • Minimum of 3 years of work experience. Working within a public practice accounting firm or other professional services firm is a strong asset.
  • Proficient in MS Office, troubleshooting hardware and software issues, Windows networking.
  • Strong communication skills.
  • Excellent time management and organizational skills.
  • Sense of initiative and attention to detail.
  • Collaborative and team-focused.
  • Flexibility to work additional hours during peak periods and to work on-call for after-hours support 1 week a month.

We thank all candidates for their application and interest in our Firm. However, we will only be contacting those applicants that we are interested in pursuing

Who are we?

First and foremost, PSB Boisjoli is a tight-knit team of more than 200 professionals and 26 partners. Our biggest asset is our employees, who are dynamic, talented and ambitious individuals. At our firm, we believe that everyone is provided the opportunity to define their role, their voice, their inspiration and their growth potential, all while placing high importance on their personal values. Free from traditional hierarchical boundaries, our team members keep things simple when it comes to relationships and effective communication. Quality of life is our priority, both in and outside of the office.

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    Location

    3333 Graham Boulevard, Suite 400
    Montréal, QC H3R 3L5
    (De la Savane Metro station)

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